Privacy Policy

Last updated: March 15, 2026

1. Introduction

SharkFit ("we", "our", "us") operates the website sharkfit.in, the SharkFit web dashboard, and the SharkFit mobile applications (collectively, the "Service"). This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

Personal Information

When you register for an account or subscribe to our Service, we may collect:

• Name and email address
• Phone number
• Gym or business name
• Payment information (processed securely via Stripe)

Usage Data

We automatically collect information about how you interact with our Service, including:

• Device information (type, OS, browser)
• Log data (IP address, access times, pages viewed)
• Feature usage patterns

Fitness Data

If you are a client using the platform, your gym may collect:

• Workout logs and exercise data
• Body measurements and progress photos
• Check-in history
• Goals and milestones

3. How We Use Your Information

We use the collected information to:

• Provide and maintain the Service
• Process payments and manage subscriptions
• Send transactional emails (welcome, password reset, billing)
• Improve our Service based on usage patterns
• Provide customer support
• Detect and prevent fraud or abuse

4. Data Isolation

SharkFit is a multi-tenant platform. Each gym's data is strictly isolated from other gyms. A gym owner can only access data belonging to their own gym. Coaches can only see clients assigned to them. Clients can only see their own data.

5. Data Sharing

We do not sell your personal data. We may share data with:

• Stripe - for payment processing
• AWS - for file storage (progress photos, logos)
• Email providers - for transactional emails

All third-party providers are bound by their own privacy policies and data processing agreements.

6. Data Retention

We retain your data for as long as your account is active. If a tenant subscription is cancelled, we retain data for 30 days before permanent deletion. You may request early deletion by contacting us.

7. Security

We implement industry-standard security measures including encrypted connections (TLS), JWT-based authentication, tenant-level data isolation, and regular security audits.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Export your data in a portable format

9. Contact Us

If you have questions about this Privacy Policy, please contact us at support@sharkfit.in.